EST
2000
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HUMAN CENTERED DESIGN
hcd LEADERSHIP | research & INSIGHTS | EXPERIENCE STRATEGY | service design | OPS PLANNING | FUTURE SCENARIO WORKSHOPS | design THINKING | interdisciplinary team LEADERSHIP | hc-ai | CHANGE STRATEGY | DIGITAL TRANSFORMATION
Real world problem solving design leader focused on delivering value and building teams for impact. My practice represents an embracing of holistic strategic practices that put the human first from research and rapid prototyping to harnessing the power of co-creation — a systems-level shift in how an organization works with users/customers, incorporating behavioral data and intelligence to transform product roadmaps, empower users, and improve decision-making.
STRATEGIC THROUGH LINE
service design innovation, PRODUCT DESIGN STRATEGY, customer experience and experience design leadership
UX Research, behavioral insights, experience strategy, strategic planning and experience ecosystem architecture providing a holistic foundation for products to evolve and brands to engage on human terms.
