Independent Digital Experience consultant working with agencies and clients. Disciplines include Experience Strategy and Insights (ESI), Customer Experience Strategy and Planning (CX), Service Design Thinking and Experience Design (XD). Focused on transforming the user/ customer experience through various disciplines: audience research, service design and ecosystem and journey mapping. I lead and manage product and experience teams following lean methodologies including iterative rapid prototyping with a focus on frictionless customer experiences.
Industries (B2B & B2C - Startup to Fortune 500):
Technology, Energy, Transportation, Education, Insurance, Pharma, Auto, Electronics, Entertainment, Travel, Fashion, Luxury, Lifestyle, CPG, Banking, Retail
Samsung, American Airlines, Exxon Mobile, Morgan Stanley, Qualcomm, Drillinginfo, BlackBerry, IBM, Nissan, HERE, Vonage, Porsche, KeyBank, RHD Dex Knows, Arrow Electronics, Tylenol, Levitra, Rozerem, Corona, Hershey, Chips Ahoy, GMC, Buick, Saab, VW, AARP, Holiday Inn, Gillette, Norwegian Cruise Line, Royal Caribbean, Citizens Bank, The Home Depot, JBL, Maui Jim, Helm Boots, TV Guide, CIVITAS, CLEAResult
AdAge Small Agency of the Year, Gold Effie Award, FWA Site of the Day, Creativity 38, Honorable Mention, Consumer Website, Webby Award, Communication Arts – Interactive Annual 15, ad:tech award, MITX Annual Award, J.D.Power Auto Manufacturer #1 Website ranking