Steve Callahan
Human Centered Design
STRATEGIC THROUGH LINE
A Human-centered Design leader engaging as a strategic consultant/advisor, fractional design leader, or direct with companies tackling novel business challenges. I architect and lead strategic practices by developing adaptive customer-centric operational models and cultures. User Research and Service Design fosters adaptive systems that embrace intelligent failure and dynamic collaboration. These practices increase the speed and resiliency that characterize emergent structures. Practices include Human Centered Design (HCD), Experience Strategy and Insights (ESI), Customer Experience Strategy and Planning (CX), Service Design and Experience Design (XD).
What sets us apart
DESIGN VISION FOR NOW
The bridge between data and tangible value is our ability to humanize the narrative for change. This is increasingly important as we design and architect solutions that increase resiliency.
PURPOSE-DRIVEN DESIGN
We leverage human-centered design’s transformative power of change and as an innovative growth engine, capturing early adopter interest, and securing investor confidence through our unique methodologies.
EXTENSIVE EXPERIENCE
Proven track record leading global teams of 50+ UX practitioners, pioneering HCD Strategic Accelerators, UX Research capability, and establishing enterprise UX practices.
Select Growth Stage Startups, Brands, and Products:
Systems and Technology Innovation: The Fourth Effect, National Grid, Exxon Mobil, Enverus, HERE Technologies, CLEAResult, IBM, Qualcomm, Dell Computers, Arrow Electronics, Samsung Business, Firehost/Armor
Insurance, Healthcare, and Finance: Geico Insurance, NORCAL Group Insurance, Morgan Stanley, KeyBank, Citizens Bank, Tylenol, Levitra, Rozerem
Consumer Products and Services: Samsung, American Airlines, Corona, Hershey, Xfinity/Comcast, BF Goodrich, Home Depot, JBL, Maui Jim, Helm Boots, Chips Ahoy, Veri soda, WGBH, BlackBerry, Vonage, AARP, Holiday Inn, Gillette, Norwegian Cruise Line, Royal Caribbean
Automotive: Nissan, Porsche, GMC, Pontiac, Saab, VW, Buick, Kenguru Electric