A Human-centered Design Transformation leader engaging as a strategic consultant or direct with enterprises tackling novel business challenges. I architect strategic practices and operational models by developing adaptive customer-centric cultures. Service Design Thinking fosters a radically open systems that embrace intelligent failure and dynamic collaboration. These practices increase the speed and resiliency that characterize emergent structures. Practices include Human Centered Design (HCD), Experience Strategy and Insights (ESI), Customer Experience Strategy and Planning (CX), Service Design Thinking and Experience Design (XD).

Industries (B2B & B2C - Startup to Fortune 500):
Human Care, Energy Utilities, Business Service transformation, Transportation Technologies, Automotive, Insurance, Pharma, Electronics, Entertainment, Travel, Lifestyle, CPG, Banking, Retail

Select Brands and Products:

Technology innovation: National Grid, Exxon Mobil, Enverus, HERE Technologies, CLEAResult, IBM, Qualcomm, Dell Computers, Arrow Electronics, Samsung Business, Firehost/Armor

Insurance, Healthcare, and Finance: Geico Insurance, NORCAL Group Insurance, Morgan Stanley, KeyBank, Citizens Bank, Tylenol, Levitra, Rozerem

Consumer Products and Services: Samsung, American Airlines, Corona, Hershey, Xfinity/Comcast, BF Goodrich, Home Depot, JBL, Maui Jim, Helm Boots, Chips Ahoy, Veri soda, WGBH, BlackBerry, Vonage, AARP, Holiday Inn, Gillette, Norwegian Cruise Line, Royal Caribbean

Automotive: Nissan, Porsche, GMC, Pontiac, Saab, VW, Buick, Kenguru Electric