EXPERIENCE & MaRKETING strategy 

User/ audience-centric insights and strategy

  • Audience/ customer-centric research

  • Experience Strategy & Design

  • Customer Experience strategic leadership

  • Campaign Strategy

  • Modern brand building

  • Go-to-market activation strategic planning

  • Omni-channel marketing architecture

LEAN UX Product / platform STRATEGY 

Interdisciplinary, system thinking approach 

  • Design Thinking transformation workshops

  • User-centric platform/ UX design sprints

  • Customer Experience ecosystem mapping

  • Interdisciplinary team leadership

  • Service Design Methodology

 

Process AUDIT and Improvement

 Current State - Audit / Assessment 

  • Process and workflow 

  • Digital tools assessment 

Future State - Solution Recommendations

  • Identify - Process visualization / mapping

  • Quantify - Process issue resolution plan / implications of changes

  • Prioritize - Process improvement roadmap

PRODUCTION AND operations management

  • Production Strategy & Planning

  • Strategic Execution Management

  • RFP & bid process management

  • Contract Review & Negotiation

  • Vendor Management

  • Scope of Work Creation