UX RESEARCH
User/ customer-centric insights and strategy
Audience/ customer research and insights
UX strategy workshop leadership
Customer journey mapping
Experience ecosystem mapping
Marketing campaign strategic planning
Omni-channel marketing architecture
product UX STRATEGY & design
Interdisciplinary, system thinking approach
Design strategy workshops
User & product research
Experience strategy & design
Product and Service Design leadership
Design thinking workshops
Human-centric design sprint leadership
WORKFLOW Analysis & design
Current State - Audit / Assessment
Process and workflow mapping
Workflow research, analysis, and insight
Future State - Solution Recommendations
Identify - Workflow visualization / mapping
Quantify - customer and user-centric strategy and plan
Prioritize - workflow and process improvement roadmap
Team leadership & management
Interdisciplinary team leadership
Design strategy team direction and management
Product design leadership and planning
Business strategy leadership
Agile product owner
Vendor/ partner management
Operational systems leadership