Human-Centered Transformation Services
As a design-driven leader who’s focus, and impact extends beyond UI and Experience boundaries by understanding design’s transformative power of change across an organization. The practice is rooted in deep behavioral research and design innovation that serves as grounding for humanizing data intelligence and technology growth.
For C-suite leaders challenged to translate their vision holistically across their ecosystem we embrace human-centered change strategies which balance short-term wins with long-term product, service, and platform transformation.
UX RESEARCH & INSIGHTS
User/ customer-centric insights and strategy
Audience/ customer research and insights
UX strategy workshop leadership
Customer journey mapping
Experience ecosystem mapping
Marketing campaign strategic planning
Omni-channel marketing architecture
product UX STRATEGY & design
Interdisciplinary, system thinking approach
Design strategy workshops
User & Product research
Experience strategy & design
Product and Service Design leadership
Design thinking workshops
Human-centric design sprint leadership
SERVICE DESIGN / WORKFLOW Analysis & design TRANSFORMATION
Current State - Audit / Assessment
Systems analysis / process and workflow mapping
Workflow research, analysis, and insight
Future State - Solution Recommendations
Identify - Workflow visualization / mapping
Quantify - customer and user-centric strategy and plan
Prioritize - workflow and process improvement roadmap
Team leadership & management
Interdisciplinary team leadership
Design strategy team direction and management
Product design leadership and planning
Product strategy leadership
Agile product owner
Vendor/ partner management
Operational systems leadership