EXPERIENCE + ECOSYSTEM

Human-Centered strategic Services

As a design-driven leader who harnesses design’s transformative power of change across an organization, my practice is rooted in deep behavioral research and design innovation that serves as grounding for humanizing data intelligence and technology transformation.
I fuse user and systems insights with agile product strategy to derisk products, align experiences with user needs, and unlock rapid growth. I build high-performing design teams and partner closely with product leaders to transform digital vision into disruptive, market-differentiated products and experiences.
My approach leverages human-centered design as a growth engine, fueling innovation, capturing early adopter interest, and securing investor confidence. I partner with enterprises and startups, leveraging HCAI as a strategic differentiator to drive innovation, scale growth, and secure investor confidence. Let’s explore how a human-first AI approach can propel your venture to new heights.

 
 

UX RESEARCh, INSIGHTS & STRATEGY  

User/ customer-centric insights and strategy

  • User / customer Research and insights

  • Product de-risking and management via UX practices

  • Product Ecosystem & Journey mapping

  • Research Insights reports and Service Design

  • Product strategic roadmap planning

  • Multi-sided product architecture

product STRATEGY & EXperience design

Interdisciplinary, system thinking approach 

  • Design Strategy workshops

  • Experience Strategy & Design

  • Service Design leadership

  • Design thinking workshops

  • Multi-sided product architecture

  • Human-centric design sprint leadership

 

HCAI / WORKFLOW RESEArch & TRANSFORMATION

 Current State - Audit / Assessment 

  • Systems analysis / process and workflow mapping

  • Workflow research, analysis, and insight  

Future State - Solution Recommendations

  • Identify - Workflow visualization / mapping

  • Quantify - customer and user-centric strategy and plan

  • Prioritize - workflow and process improvement roadmap

Team leadership & management

  • Interdisciplinary team leadership

  • Design Organization Assessment and Operational planning

  • Product Experience vision & strategy team direction and management

  • Dynamic Operational Model Design & Leadership

  • Product de-risking and management via UX practices in business

  • Vendor/ partner management