SERVICE & EXPERIENCE DESIGN 

User/ audience-centric insights and strategy

  • Audience-centric research
  • Experience Design & Direction
  • Modern brand experience strategy / architecure 
  • Go-to-market activation strategic planning 
  • Omni-channel marketing architecture  

LEAN UX STRATEGY | team workshops

Interdisciplinary, system thinking approach 

  • Design Thinking transformation workshops 
  • User-centric platform/ UX design sprints
  • Customer Experience ecosystem mapping
  • Interdisciplinary team leadership   
  • Service Design Methodology 
 

Process AUDIT and Improvement

 Current State - Audit / Assessment 

  • Process and workflow 

  • Digital tools assessment 

Future State - Solution Recommendations

  • Identify - Process visualization / mapping 
  • Quantify - Process issue resolution plan / implications of changes   
  • Prioritize - Process improvement roadmap 

operations management

  • Production Strategy & Planning
  • Strategic Execution Management
  • RFP & bid process management 
  • Contract Review & Negotiation 
  • Vendor Management 
  • Scope of Work Creation