Independent Digital Experience consultant working with agencies and clients. Disciplines include Experience Strategy and Insights (ESI), Customer Experience Strategy and Planning (CX), Service Design Thinking and Experience Design (XD). Focused on transforming the user/ customer experience through various disciplines: audience research, service design and ecosystem and journey mapping. Teams follow a lean product development approach that includes iterative rapid-cycle prototyping to help create frictionless customer experiences and position clients for growth.
Industries (B2B & B2C - Startup to Fortune 500):
Technology, Energy, Transportation, Education, Insurance, Pharma, Auto, Electronics, Entertainment, Travel, Fashion, Luxury, Lifestyle, CPG, Banking, Retail
Samsung, American Airlines, Exxon Mobile, Morgan Stanley, Qualcomm, BlackBerry, IBM, Vonage, Porsche, Acura, KeyBank, RHD Dex Knows, Arrow Electronics, Tylenol, Levitra, Rozerem, Corona, Hershey, Chips Ahoy, Nissan, GMC, Buick, Saab, VW, AARP, Holiday Inn, Gillette, Norwegian Cruise Line, Royal Caribbean, Citizens Bank, The Home Depot, JBL, Maui Jim, Helm Boots, TV Guide, AirTran, CIVITAS, LaMadeleine
FWA Site of the Day, Creativity 38, Honorable Mention, Consumer Website, Webby Award, Communication Arts – Interactive Annual 15, ad:tech award, MITX Annual Award, AdAge Small Agency of the Year, J.D.Power Auto Manufacturer Website Evaluation (ranked #1)