Independent Digital Experience consultant working with agencies and clients. Disciplines include Experience Strategy and Insights (ESI), Customer Experience Strategy and Planning (CX), Service Design Thinking and Experience Design (XD). Focused on transforming the user/ customer experience through various disciplines: audience research, service design and ecosystem and journey mapping. I lead and manage product and experience teams following lean/agile methodologies including iterative rapid prototyping with a focus on frictionless customer experiences.

Industries (B2B & B2C - Startup to Fortune 500):
Technology, Energy, Transportation, Education, Insurance, Pharma, Auto, Electronics, Entertainment, Travel, Fashion, Luxury, Lifestyle, CPG, Banking, Retail

Select Brands and Products:

Energy Transition and Technology: National Grid, Exxon Mobil, Enverus, HERE Technologies, CLEAResult, IBM, Qualcomm, Dell Computers, Arrow Electronics, Samsung Business, Firehost/Armor

Insurance, Healthcare, and Finance: Geico Insurance, NORCAL Group Insurance, Morgan Stanley, KeyBank, Citizens Bank, Tylenol, Levitra, Rozerem

Consumer Products and Services: Samsung, American Airlines, Corona, Hershey, Xfinity/Comcast, BF Goodrich, Home Depot, JBL, Maui Jim, Helm Boots, Chips Ahoy, Veri soda, WGBH, BlackBerry, Vonage, AARP, Holiday Inn, Gillette, Norwegian Cruise Line, Royal Caribbean

Automotive: Nissan, Porsche, GMC, Pontiac, Saab, VW, Buick, Kenguru Electric